Shipping/Terms/Conditions
Shipping & Returns
Shipping
We currently use the Royal Mail and Parcel Force for all our shipping requirements.
We aim to ship within 2 working days. If we are out of stock of an item we will inform
you and give you a date of our next manufacturing run (normally within 5 days) and
the opportunity to amend your order. Please note that during the run up to Christmas,
our facilities are running at full capacity and some items may not be available till
the new year.
Shipping to the United Kingdom , Republic of Ireland and The Channel
Islands
The shipping charge to the UK, Ireland and The Channel Islands is dependant
on the total order amount and is based on current rates to mainland U.K. Excluding
Highlands and Islands with a surcharge for Highlands and Islands to be determined
at time of order confirmation
We only ship Internationally charged by weight of order
and confirmed method of shipment and by prior arrangement only:
Orders Under £19.99 £3.95 £20 up to £44.99 £7.70 orders £45.00 to £100 £11.20
Orders Over £100 Carriage Included
Returns
Should your order be lost or damaged in transit we will provide a free of
charge replacement or refund on of the lost/damaged items. Claims for damage must
be made within 7 days of receipt and we may ask for a photograph or return of the
items in way of proof.
We hope you will be satisfied with your purchase but if you
do wish to exchange any items or return them for a refund then we ask you to contact
us within 28 days of receipt of the goods. Provided the goods are returned to us
in an unused, saleable condition, with the original packaging we will fully refund
the price of the items along with the outgoing delivery cost.
We must be informed
prior to the return of any items.
You can contact us to discuss returns and refunds
by e-mail at returns@onawick.co.uk or by telephone on +44(0)1335 390 639 Monday to
Friday between the hours of 10am and 4.30pm.
Conditions of Use
Welcome to On a Wick Ltd. for which makecandles.co.uk is the e-commerce outlet selling
our products to you subject to the conditions set out on this page.
Please read these
conditions carefully before using the makecandlesco.uk website. By using the website,
you signify your agreement to be bound by these conditions. In addition, when you
use any current or future Onawick.co.uk service, you will also be subject to the
guidelines and conditions applicable to that service.
Conditions Relating to Your
Use of makecandles.co.uk
Conditions Relating to the Sale of Products to You
Conditions
Relating to Both of the above
Conditions - Relating to Your Use of makecandles.co.uk
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality
of your account and password and for restricting access to your computer to prevent
unauthorised access to your account. You agree to accept responsibility for all activities
that occur under your account or password. You should take all necessary steps to
ensure that the password is kept confidential and secure and should inform us immediately
if you have any reason to believe that your password has become known to anyone else,
or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform
us immediately of any changes to the information that you provided when registering.
You can access and update much of the information you provided us with in the My
Account area of the website. Onawick.co.uk reserves the right to refuse access to
the website, terminate accounts, remove or edit content, or cancel orders at our
discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please
review our Privacy Policy, which also governs your visit to Onawick.co.uk, to understand
our current trading practices.
3. Access to Onawick.co.uk
We will do our utmost to
ensure that availability of the website will be uninterrupted and that transmissions
will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
Also, your access to the website may also be occasionally suspended or restricted
to allow for repairs, maintenance, or the introduction of new facilities or services.
We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Onawick.co.uk grants you a limited licence to access
and make personal use of this website, but not to download (other than page caching)
or modify it, or any portion of it, except with express written consent of Onawick.co.uk.
This licence does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or prices;
any derivative use of this website or its contents; any downloading or copying of
account information for the benefit of another merchant; or any use of data mining,
robots, or similar data gathering and extraction tools. This website or any portion
of this website may not be reproduced, duplicated, copied, sold, resold, visited,
or otherwise exploited for any commercial purpose without our express written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink
to the Welcome page of Onawick.co.uk as long as the link does not portray makecandles.co.uk,
its affiliates, or their products or services in a false, misleading, derogatory,
or otherwise offensive matter.
5. Your conduct
You must not use the website in any
way that causes, or is likely to cause, the website or access to it to be interrupted,
damaged or impaired in any way. You implicitly understand that you, and not makecandles.co.uk,
are responsible for all electronic communications and content sent from your computer
to us and you must use the website for lawful purposes only. You must not use the
website for any of the following: • for fraudulent purposes, or in connection with
a criminal offence or other unlawful activity. • to send, use or reuse any material
that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or
in breach of copyright, trademark, confidence, privacy or any other right; or is
otherwise injurious to third parties; or objectionable; or which consists of or contains
software viruses, political campaigning, commercial solicitation, chain letters,
mass mailings or any "spam". • to cause annoyance, inconvenience or needless anxiety.
6. Reviews, comments, communications and other content
Users of this website may
post reviews, comments and other content; send communications; and submit suggestions,
ideas, comments, questions, or other information, as long as the ontent is not illegal,
obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties, or objectionable and does
not consist of or contain software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of "spam." You may not use a false e-mail
address, impersonate any person or entity, or otherwise mislead as to the origin
of any content Onawick.co.uk reserves the right (but not the obligation) to remove
or edit any content.
7. Copyright and database rights
All content included on the
website, such as text, graphics, logos, button icons, images, audio clips, digital
downloads, data compilations, and software, is the property of Onawick.co.uk, or
its content suppliers and is protected by United Kingdom and international copyright
and database right laws. The compilation of all content on this website is the exclusive
property of Onawick.co.uk and is protected by United Kingdom and international copyright
and database right laws. All software used on this website is the property of Onawick.co.uk,
or our software suppliers and is protected by United Kingdom and international copyright
laws. You may not systematically extract and/or re-utilise parts of the contents
of the website without Onawick.co.uk's express written consent. In particular, you
may not utilise any data mining, robots, or similar data gathering and extraction
tools to extract (whether once or many times) for re-utilisation of any substantial
parts of this website. Conditions Relating to the Sale of Products to You This section
deals with conditions relating to the sale of products by Onawick.co.uk to you.
8.
Our contract
When you place an order to purchase a product from Onawick.co.uk, we
will send you an e-mail confirming receipt of your order and containing the details
of your order. Your order represents an offer to us to purchase a product which is
accepted by us when we send e-mail confirmation to you that we've dispatched that
product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete
at the time we send the Dispatch Confirmation E-mail to you. Any products on the
same order which we have not confirmed in a Dispatch Confirmation E-mail to have
been dispatched do not form part of that contract.
9. Returns
Please review our Returns
Policy, which applies to products purchased from us.
10. Pricing and availability
We
do not list availability information for products sold by us on the website. We do
hold a high percentage of the items listed on the website in stock. However we cannot
be more specific about availability. Please note that any dispatch estimates we give
you are just that. They are not guaranteed dispatch times and should not be relied
upon as such. As we process your order, we will inform you by e-mail if any products
you order turn out to be unavailable. Conditions Relating to Both Your Use of Onawick.co.uk
and Sales to You
11. Children
Onawick.co.uk does not sell products for purchase by
children. If you are under 18, you may use Onawick.co.uk only with the involvement
of a parent or guardian.
12. Electronic communications
When you visit Onawick.co.uk
or send e-mails to us, you are communicating with us electronically. We communicate
with you by e-mail or by posting notices on the website. For contractual purposes,
you consent to receive communications from us electronically and you agree that all
agreements, notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in writing.
This condition does not affect your statutory rights.
13. Losses
Onawick.co.uk will
be responsible for any losses you suffer as a result of us breaching these conditions
if the losses were reasonably foreseeable to both you and us when you commenced using
the website, or a contract for the sale of goods by us to you was formed. We will
not be responsible for any business loss (including loss of profits, revenue, contracts,
anticipated savings, data, goodwill or wasted expenditure) or any other indirect
or consequential loss that is not reasonably foreseeable to both you and us when
you commenced using the website or when a contract for the sale of goods by us to
you was formed. Onawick.co.uk does not limit in any way our liability by law for
death or personal injury caused from our negligence or breach of duty.
14. Alteration
of Service or Amendments to the Conditions
We reserve the right to make changes to
our website, policies, and these Conditions of Use & Sale at any time. You will be
subject to the policies and Conditions of Use & Sale in force at the time that you
use the website or that you order goods from us, unless any change to those policies
or these conditions is required to be made by law or government authority (in which
case it will apply to orders previously placed by you). If any of these conditions
is deemed invalid, void, or for any reason unenforceable, that condition will be
deemed severable and will not affect the validity and enforceability of any remaining
condition.
15. Events beyond our reasonable control
We will not be held responsible
for any delay or failure to comply with our obligations under these conditions if
the delay or failure arises from any cause which is beyond our reasonable control.
This condition does not affect your statutory rights.
16. Waiver
If you breach these
conditions and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these conditions.
17. Governing
law and jurisdiction
These conditions are governed by and construed in accordance
with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive
jurisdiction of the English courts.
18 Our details
The makecandles.co.uk website is
owned by On a Wick and a Prayer Ltd.
We can be contacted at the following address,
On a Wick and a Prayer Ltd.
The Candle Workshop
Tissington
Derbyshire
DE6 1RA
Tel
01335 390 639
e-mail info@onawick.co.uk